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Personality: Understanding Different People

Gain the confidence and ability to communicate with any social interaction style

5 (1 ratings) Last Updated:08/2020 English (UK) Instructor: Robin Hills

Lectures: 34
|
Videos: 1.19 hours
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Level: All
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Language: English
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Last Updated: 08/2020

Skills: Relationship Building Social Skills Team Building

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34 lectures 1.19 hours English

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About this Course

From time to time, everyone finds themselves in awkward situations and having to deal with difficult people.

What if you could learn the secrets of dealing with ANY type of behavioural response and social interaction style?

This course will give you the knowledge around the principles and the skills that you need to improve your interactions, build your confidence and change your life.

The four social interaction styles are driver, expressive, amiable and analytical. Each style approaches social interactions differently with advantages and with limitations. Each social interaction style responds differently to pressure and each social interaction style has a different stress response.

By completing this course, you will be able to:

identify the four different social interaction styles and understand how all four styles operate
recognise the social interaction styles of others to understand how to get on with different styles more effectively
determine where, when and why conflict and problems may arise
assess strategies for typical situations that require you to influence and communicate with all the social interaction styles
examine ways to increase your power and control and develop your resilience

Everybody has their own social interaction style based around their behavioural preferences. Each person instinctively acts according to their inherent style. Team members will act out their styles in team working. Customers will act out their styles in buying situations. Salespeople will feel more comfortable selling according to their natural style.

Being able to identify the social interaction style of other people will give you valuable insights that you can use to establish rapport, open lines of communication, build trust, motivate and influence. Ways to work with each social interaction style will be explored along with techniques to enhance and improve your interactions leading to better communication.

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Course Content

Prerequisites

About the Instructor

Robin Hills

Courses...

My name is Robin Hills. I am an emotional intelligence coach, trainer and facilitator. It is my intention to provide you with the best courses on emotional intelligence in business that can be found on the internet. I do not teach any other type of course as I am a specialist in emotional intelligence and it is the focus of my business.

I have over 35 years' business and commercial experience. I provide knowledge and skills that help people to understand themselves and others better.

My work takes me into small start-ups through to large corporate multi-nationals and into the Public Sector with financial institutions, government departments, health departments, charities, as well as charities. This provides me a practical understanding of how emotional intelligence works and can be applied in the real world, which enables me to keep up to date with relevant issues.

I'm a registered practitioner with the British Psychological Society and sit on the NW committee of the Association for Business Psychology.

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