This course introduces the concept of Policy Drift Surveillance within the Working Capital – Consumer Credit framework. It focuses on establishing continuous, structured monitoring to detect gradual deviations between approved credit policies and actual portfolio behaviour over time.
Learners will explore key assessment dimensions such as designing robust portfolio monitoring frameworks, analysing utilisation trends, defining and calibrating early warning thresholds, and implementing continuous utilisation monitoring practices, with an emphasis on independent validation and well-documented rationale. The course highlights how policy drift can emerge subtly through repeated small deviations—such as relaxed underwriting discipline, changing utilisation behaviour, or inconsistent application of rules—leading to unintended risk accumulation if not identified and addressed early.
The course distinguishes policy drift surveillance from operational procedure design, emphasizing its role in ongoing monitoring, deviation detection, and structured escalation and response at both exposure and portfolio levels, whereas operational procedures define execution processes. Each requires distinct evidence standards, ownership, and approval authority.
By the end of the course, participants will understand how to design and operationalize effective surveillance mechanisms in practice, particularly within Portfolio Monitoring, Utilisation, and Drift Control. The course also emphasizes the role of the credit manager in validating team-level analysis, approving case recommendations, and managing segment-level exposure within Working Capital – Consumer Credit, ensuring timely identification of drift, disciplined escalation, and alignment with credit committee priorities.