This course covers Disclosure Adequacy Standards, which involves defining and assessing the adequacy, clarity, and transparency of disclosures provided to customers regarding pricing, utilisation terms, repayment obligations, fees, risks, and product conditions, within Working Capital – Consumer Credit. It applies to accounts requiring structured assessment, clear boundary definition, and independent review before any credit action is finalized.
It evaluates key dimensions such as accuracy and transparency of pricing disclosures, clarity of utilisation conditions and borrower obligations, alignment with the framework defining expected customer outcomes, and adequacy of communication standards supporting informed customer decisions, with each requiring independent validation and documented rationale to ensure that disclosures are fair, comprehensible, and consistent with regulatory and conduct expectations.
It is distinct from reporting and disclosure standards, as it focuses on structured identification and governance of customer-facing disclosure adequacy at the product and exposure level, rather than broader institutional reporting frameworks—each governed by separate evidence standards, ownership, and approval authority.
Within Customer Outcomes, Conduct & Reputation, the senior credit leader sets portfolio limits, governs exception criteria, and drives strategic alignment across the Working Capital – Consumer Credit function, directly influencing escalation scope and credit committee prioritization.