This course introduces the concept of Disclosure Adequacy Standards within the Working Capital – Consumer Credit framework. It focuses on defining and evaluating the adequacy of disclosures provided to customers, ensuring they are clear, complete, and sufficient to support informed decision-making across the credit lifecycle.
Learners will explore key assessment dimensions such as transparency in pricing structures, clarity around utilisation terms and limits, articulation of customer obligations, and alignment with the broader framework defining expected customer outcomes, with an emphasis on independent validation and well-documented rationale. The course highlights how inadequate or unclear disclosures can lead to customer misunderstanding, conduct risk, regulatory breaches, and reputational impact. It also examines the importance of consistency across documentation, digital interfaces, and customer communications.
The course distinguishes disclosure adequacy standards from broader reporting and disclosure standards, emphasizing its role in evaluating exposure-level communication quality, identifying gaps, and enabling structured corrective action, whereas broader standards define overarching disclosure requirements and formats. Each requires distinct evidence standards, ownership, and approval authority.
By the end of the course, participants will understand how to design, assess, and enforce disclosure adequacy standards in practice, particularly within Customer Outcomes, Conduct, and Reputation. The course also emphasizes the role of the credit analyst in executing structured assessments, documenting findings, and flagging exceptions for manager review within Working Capital – Consumer Credit workflows, ensuring transparency, fairness, and alignment with credit committee priorities.