This course introduces the concept of Conduct Risk & Fair Lending Design within the Personal Loan Credit (Salaried/Self-Employed) framework. It focuses on designing and embedding controls that prevent unfair customer treatment, ensure ethical credit practices, and protect against conduct-related failures across the credit lifecycle.
Learners will explore key assessment dimensions such as defining and identifying conduct risk, evaluating fairness in credit decisioning, assessing fraud-related conduct concerns, and understanding reputational exposure arising from customer outcomes, with an emphasis on independent validation and well-documented rationale. The course highlights how biases in underwriting, opaque pricing, mis-selling, or inconsistent treatment across customer segments can lead to regulatory breaches, customer harm, and reputational damage. It also examines the importance of transparent policies, consistent decision frameworks, and auditability in ensuring fair lending outcomes.
The course distinguishes conduct risk and fair lending design from broader portfolio diversification strategies, emphasizing its role in exposure-level control design, risk identification, and breach response, whereas diversification focuses on distributing risk across segments. Each requires distinct evidence standards, ownership, and approval authority.
By the end of the course, participants will understand how to design, assess, and monitor fair lending and conduct controls in practice, particularly within Fraud, Conduct, and Customer Outcome Risk. The course also emphasizes the role of the credit analyst in executing structured assessments, documenting findings, and escalating exceptions for managerial review within Personal Loan Credit files, ensuring alignment with regulatory expectations and credit committee priorities.