This course introduces the concept of Conduct Risk & Fair Lending Design within the Personal Loan Credit (Salaried/Self-Employed) framework. It focuses on embedding design controls within credit policies, underwriting frameworks, and customer journeys to prevent unfair treatment, misconduct, and adverse customer outcomes while ensuring alignment with regulatory expectations and ethical standards.
Learners will explore key assessment dimensions such as identifying fraud and conduct risks, ensuring fairness and consistency in credit decisioning, assessing potential sources of customer disadvantage, and managing reputational exposure, with an emphasis on independent validation and well-documented rationale. The course highlights how weaknesses in design—such as biased underwriting logic, opaque decision-making, or inconsistent application of rules—can lead to unfair outcomes, regulatory breaches, and loss of customer trust. It also examines how fairness principles should be integrated into income stability assessment, bureau evaluation, and end-to-end decision frameworks.
The course distinguishes conduct risk and fair lending design from broader portfolio diversification strategies, emphasizing its role in exposure-level risk identification, customer outcome protection, and structured breach response, whereas diversification focuses on balancing risk across segments. Each requires distinct evidence standards, ownership, and approval authority.
By the end of the course, participants will understand how to design, assess, and strengthen fair lending frameworks in practice, particularly within Fraud, Conduct, and Customer Outcome Risk. The course also emphasizes the role of the senior credit leader in setting portfolio limits, governing exception criteria, and driving strategic alignment across the Personal Loan Credit function, ensuring alignment with fairness principles, regulatory expectations, and credit committee priorities.