This course covers Account Conduct Assessment, which involves evaluating the overall behavior, performance, and operational discipline of borrower accounts within Credit Monitoring & Portfolio Surveillance workflows. It focuses on assessing repayment patterns, transaction activity, limit utilization, covenant adherence, account irregularities, and other behavioral indicators that may reveal emerging credit risks or changes in borrower financial health. The course examines how account conduct analysis supports the early identification of deterioration trends, repayment concerns, operational weaknesses, and potential breaches of lending conditions, enabling timely intervention and proactive portfolio risk management. It evaluates key dimensions such as control lapses, early warning signal identification, risk trend analysis, and proactive portfolio risk management, with each requiring independent validation and documented rationale before any credit action is finalized. Particular emphasis is placed on behavioral trend monitoring, account activity analysis, compliance with credit terms, risk indicator assessment, and governance oversight of borrower performance. It is distinct from the credit approval process, as it focuses on the ongoing assessment of borrower behavior and account performance after credit has been granted, rather than the initial evaluation and approval of credit exposures. Within Account-Level Performance Monitoring, the senior credit leader sets portfolio limits, governs exception criteria, and drives strategic alignment across the Credit Monitoring & Portfolio Surveillance function, shaping escalation scope, risk priorities, and portfolio management decisions through effective assessment of account conduct and evolving account-level risk characteristics.